Thank you for shopping at The Mazzaroth Store. Your satisfaction and trust are important to me. Please read this refund policy carefully before purchasing digital or physical products from my store.

1. Digital Products (Seminars, Videos, Downloads, Charts)

Because our digital products are delivered electronically and can be accessed immediately once purchased, I generally do not offer refunds once an order is completed and access has been granted. This includes:

Seminar video access

Recorded Q&A audio

Digital charts and illustrations

Downloadable materials

However, I understand that technical issues or misunderstandings may occasionally occur. If you experience a problem accessing your digital product, or believe you were charged in error, please contact us within 14 days of your purchase. I will work with you to resolve the issue, which may include providing access assistance, replacing a corrupted file, or offering store credit at our discretion.

2. Physical Products (Prints, Cards, Posters, Books, Bundles)

For physical merchandise, I gladly offer a refund or exchange within 30 days of your delivery date, provided that:

The item is unused and in original condition

Any protective packaging, shrink wrap, or labels are intact

You include a copy of your original receipt or order confirmation.

To start a return, please contact me at robertwilliams0824@mazzaroth.info with your order number and reason for return. Once your return is received and inspected, I will notify you of your refund or exchange status. Shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the product was defective or shipped in error.

3. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, I will gladly replace it at no extra cost. Please contact me within 14 days of receiving the product with:

A photo of the defect or error

Your order number

A brief description of the issue

I will respond promptly with instructions for replacement or refund.

4. How Refunds Are Issued

Approved refunds will be issued using the original payment method within 7–10 business days of approval. You will receive an email confirmation once your refund has been processed.

5. Contact Me

If you have questions or need help with your order, please contact me at: robertwilliams0824@gmail.com

⭐ I strive to reply within 24–48 business hours.